ITSM-ITIL

The dependence of organizations on their IT resources means that factors such as availability,access and reliable data are fundamentals for effective IT management. Gartner states “If you have best practices in place for a well-managed environment, you can reduce your total cost of ownership by as much as 25% to 30%”.

In recent years, IT Service Management (ITSM) has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival.

ITIL (Information Technology Infrastructure Library) is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs, this leads to an increased requirement for high quality IT services.

AITIL counts with IT Service Management certified professionals that will provide the foundation for quality IT Service Management. AITIL will help to the adoption of the ITIL in your organization, delivering support, methodologies and products as part of a shared 'AITIL Philosophy'.

For more information got to: http://www.itil.org.uk.